"Customer service is no small matter" is the core content of our customer service. Companies adhering to the "professional focus, full investment" service concept, the pursuit of the fastest, perfect after-sales service. Reflecting the service tenet of “warm, warm and warm”, we are guided by the improvement of customer satisfaction, from the “human-oriented” service ideas, in-depth research and development, in-depth service, from the scope of services, service windows and even all aspects that may be touched , line, point to carry out positive thinking research, refine and develop specific service content and standards, and implement it to each service detail point. We will carry out teamwork and develop a service plan for you at an extremely high speed. We will provide you with an efficient service mechanism from pre-sales, sales and after-sales to eliminate your worries.
Before the sale, we will fully consider your requirements for system design according to your actual application environment and site. We will send professional and experienced designers to draw a series of system engineering documents such as system design plan, system connection diagram, equipment configuration diagram. Provide engineering guidelines and engineering budgets with more intuitive and professional design solutions and rationalization suggestions. This will create a perfect sound effect for you by means of local materials.
In the sale, we will send a professional installation team to strictly follow the design drawings in the shortest time. Whether it's installation, commissioning, every detail, we strive to be one step in place. At the same time, our system designers will monitor and follow up all the time, and solve various problems on the scene. Also answer any doubts and confusions from customers. Thereby ensuring the standardization of construction and the safety and stability of the system.
After Sales Service：
We solemnly promise you:Warranty period: All amplifiers and peripheral electronic products have a warranty period of 1 year; free replacement for the quality of imported units; domestic unit warranty period is 1 year; for the company to produce a full range of products, the corresponding accessories and systems provide lifetime maintenance. Improvement analysis: All returned products are analyzed for abnormal quality of returning to the factory. If it is caused by improper use of the customer, all repair parts will be collected at cost price. If it is a factory reason, we will quickly improve and speed up the repair and feedback fault response time. ! Customer feedback Any questions about the product or system, we will give you a satisfactory and effective response within 24 hours; or on-site settlement and give you valuable advice will be properly handled and answered and will provide you with long-term service, regular tracking To understand your new needs, to try to meet your problems in a timely manner, to actively communicate, to improve their products and sales services.
• The appearance and components are damaged by human beings, which may cause burnt if not used properly.
• Damage to the system configuration or modification of the product without authorization and improper use of the device.
• Damage due to force majeure.
With professional products, customers are 100% satisfied, and 100% customers are satisfied with sincere service.
1, product performance, construction method introduction.
2, on-site investigation, tailor-made technical solutions.
3, professional design engineers guide the construction team before the operation As shown in Figure
4, the technical guidance management mode is used for on-site technical guidance.
5, guarantee the promised life Answer your questions at any time within.
6, 24 hours
7, after-sales maintenance.
1. The company has set up special after-sales service agencies and positions. Each branch/general agent acts as the head office in the local after-sales service center to perform after-sales service for consumers.
2. The company and the branch/general agent after-sales service organization are responsible for the collection of consumer feedback information, the acceptance of complaints, and the maintenance of products.
3. The company will hold various types of product after-sales training on a regular or irregular basis.